BETTER BUSINESS BUREAU
- independent, non-profit organization supported by the business community
- serves both consumer and business by providing
--“Business Reliability Reports”
--revealing how well a business handles complaints,
--how long in business and whether any negative information on file
- provides Philanthropic Advisory Service advising whether charities and non-profit societies meet Bureau’s fund-raising standards
- handles consumer complaints through mediation and arbitration programs
- networks with other BBBs across North America

Call (604) 682-2711

MED INFO BC
- a free telephone hotline to assist seniors, their families & caregivers to use medications in a effective & rational manner.

UBC Faculty of Pharmaceutical Sciences
2146 East Mall, Vancouver, BC V6T 1Z3
1-800-668-6233

MINISTRY OF ATTORNEY GENERAL - Community Justice Branch - Consumer Services Division -
- investigates alleged breaches of the following acts:
Cemetery &
Funeral Services Act,
Consumer Protection Act,
Credit Reporting Act,
Debt Collection Act,
Direct Sellers Act,
Guide Animal Act,
Motor Dealer Act,
Multilevel Marketing Regulation Act,
Residential Tenancy Act,
Sale of Goods Act,
Trade Practice Act,
Travel Agents Act.

The Consumer Operations Branch can launch formal legal proceedings when these laws have been violated.

Prosecution does not necessarily mean compensation for the consumer.

Information on solving consumer problems is also available from Consumer Operations.

CONSUMER OPERATIONS BRANCH
201-1726 Dolphin Avenue, Kelowna, BC V1Y 9R9
717-2019
Toll Free 1-888-564-9963